What we keep about you, and why

We keep only what we need to get your order to you and answer your questions.

What we collect

When you order: your name, email, delivery address and what you bought. When you sign in, sign up for emails or write to us: your email and your message. Card details go straight to our payment processor, Stripe. We never see or store your card number.

What we use it for

To pack and ship your order, send your receipt and tracking, sign you in to your account and answer you. We only send news about new candles if you ask for it, and every one of those emails has an unsubscribe link.

Who else sees it

Stripe, to take your payment. The carrier, when we ship. The service that runs this website, which stores your order and sends our emails. We don't sell your information or share it with advertisers.

Cookies

One cookie keeps you signed in to your account. Your bag is saved in your own browser. We count visits without identifying you.

Seeing or deleting your information

Email hello@wickandclay.com and we'll send you what we hold or delete it. We keep order records as long as tax law requires, then remove them.