How ordering from us works

These terms cover anything you buy from Wick & Clay on this website. Placing an order means you agree to them.

Prices and payment

Prices are in US dollars. Shipping and any sales tax are shown at checkout before you pay. Payment is taken by Stripe when you place the order.

Handmade candles

The colour, the surface of the wax and the label can differ a little from the photos. If an item in your order can't be filled, contact us about a refund or a swap.

Using a candle safely

Never leave a lit candle alone, keep it away from anything that can catch fire and out of reach of children and pets, and follow the care notes on the label and on this website.

Shipping and returns

Delivery times are estimates. If something arrives broken, or you'd like to send an unlit candle back, write to us.

Questions

Write to hello@wickandclay.com or call (828) 555-0142.