Shipping and returns
How your candles get to you, and what to do if something isn't right.
Shipping
The shipping options for your address, and what each one costs, are shown at checkout before you pay. When your order leaves us, you get an email with a tracking link.
If a candle arrives broken
Glass and clay can crack in transit. Email hello@wickandclay.com with a photo of the candle and the box, and your order number, and we'll sort it out with you.
Returns
Changed your mind about an unlit candle? Get in touch and we'll tell you how to send it back. Refunds go to the card you paid with.
Questions to ask us
When will my order ship?
Ask us when you order and we'll give you a date. Your shipping email has the tracking link.
Can I pick up in person?
Call (828) 555-0142 and ask whether pickup in Asheville is an option for your order.
Can you ship a gift straight to someone?
Enter their address at checkout. If you'd like a note in the box, reply to your receipt with what it should say.
How do I track my order?
Use the link in your shipping email, or sign in to your account with the email you ordered with.